If Things Don't Go Quite to Plan
We want you to be completely happy with your order. If you've changed your mind, received something that isn't right, or your order has been damaged on its journey to you, you'll find information below about returns, replacements and refunds. If you're unsure about anything, just get in touch and we'll be happy to help.
Sometimes Plans Change
If you purchase from us online, you have the right to change your mind and cancel your order within 14 days of receiving it.
Once you've told us that you'd like to cancel, you'll then have a further 14 days to return the goods to us. We ask that bottles are returned unopened, unused and securely packaged wherever possible.
Please contact us before sending anything back so that we can provide the correct return details.
Getting It Safely Back to Us
For change-of-mind returns, you are responsible for the cost of returning your order to us. We recommend using an appropriate tracked or insured service and packaging bottles carefully to protect them in transit.
You are responsible for taking reasonable care of the goods while they are in your possession. If an item has been handled beyond what would reasonably be necessary to inspect it and this has reduced its value, we may make an appropriate deduction from the refund where permitted by law.
This does not affect your rights if an item is faulty, damaged or not as described.
We'll Put Things Right
We take great care when packing every order, but occasionally things can go wrong in transit.
If your order arrives damaged, faulty or isn't what you ordered, please contact us as soon as you can with your order number and, where possible, photographs showing the item, packaging and any damage. Photographs help us investigate the problem with our delivery provider and usually allow us to resolve things more quickly.
Depending on the circumstances and your legal rights, we can arrange an appropriate replacement or refund. If damaged or faulty goods need to be returned to us, we will cover the reasonable cost of doing so.
Please don't dispose of damaged bottles or packaging until we've confirmed whether we need anything further from you.
Getting Your Money Back
Once a return has been received, or you've provided appropriate evidence that it has been sent back where applicable, we'll process any refund due as soon as possible and within the timescales required by law.
For an eligible cancellation of an online order, your refund will include the price paid for the returned goods and the cost of our standard delivery service.
Refunds will normally be made using the same payment method used for the original purchase.
Changed Your Mind Early?
If you'd like to cancel an order that hasn't yet been dispatched, please contact us as soon as possible.
If we're able to stop the order before it leaves us, we'll cancel it and arrange a refund without you needing to return anything. If it has already been dispatched, the normal online cancellation and returns process will apply.
Bought From Us In Person?
The change-of-mind cancellation rights that apply to online purchases do not generally apply to purchases made from us in person at markets, festivals or other events.
However, your statutory rights still apply if something you have purchased is faulty, not as described or otherwise does not meet the standards required by law. If there's a problem with something you've bought from us, please get in touch.
Your Rights Are Always Protected
Nothing in this returns and refunds policy is intended to limit or exclude any of your statutory rights under UK consumer law.
If you have a question about a return, refund, damaged delivery or anything else relating to your order, please contact us and we'll do our best to help.