This privacy policy explains how Wessex Meadworks collects, uses and protects your personal information when you visit our website, contact us, join our mailing list, place an order, or interact with us online.

For the purposes of UK data protection law, Wessex Meadworks is responsible for the personal information we collect through this website.

You can contact us at:

Email: info@wessexmeadworks.co.uk
Address: Wessex Meadworks, Whiteparish, Salisbury, SP5 2SF, United Kingdom
Website: wessexmeadworks.co.uk

Our website and products are intended for people aged 18 or over. We do not knowingly collect personal information from children.

We may collect the following types of personal information:

Contact information
This may include your name, email address, phone number, and any message you send to us through our contact forms, email, or social media.

Order information
If you buy from us online, we may collect details needed to process your order, such as your name, billing address, delivery address, email address, phone number, products ordered, order notes, and order history.

Payment information
Payments are processed by our payment provider. We do not intentionally store full card details ourselves. Payment providers may collect and process payment details in order to complete your purchase.

Age confirmation
Because we sell alcohol, we may ask you to confirm that you are aged 18 or over. We may also keep a record of age confirmation or age-verification checks where needed for legal, fraud prevention, or licensing reasons.

Marketing preferences
If you sign up to our mailing list, we may collect your name, email address, subscription status, consent record, and unsubscribe preferences.

Website and analytics information
When you use our website, we may collect information about your browser, device, IP address, pages visited, links clicked, searches, timestamps, and how visitors use the site.

Social media information
If you contact us or interact with us on platforms such as Instagram, Facebook, or TikTok, those platforms may provide us with your profile name, message content, or interaction details.

We use personal information to:

• respond to enquiries;

• process and manage orders;

• arrange delivery or collection;

• manage payments and refunds;

• confirm age eligibility where required;

• provide customer support;

• send service messages about your order or enquiry;

• send marketing emails where you have signed up or where the law allows;

• improve our website and customer experience;

• protect our website, business, customers, and payment systems from fraud or misuse;

• meet tax, accounting, licensing, and legal obligations.

We do not sell your personal information.

Under UK data protection law, we need a lawful basis for using your personal information.

We normally rely on the following lawful bases:

Responding to enquiries

We use legitimate interests, or steps before entering into a contract, so that we can reply to questions, requests, and messages.

Processing orders

We use contract, because we need this information to process purchases and provide the products or services requested.

Taking payment and managing refunds

We use contract, because payment and refund information is needed to complete or manage an order.

Keeping accounting and tax records

We use legal obligation, because we may need to keep certain records for tax, accounting, and business compliance purposes.

Age-restricted sales checks

We use legal obligation and/or legitimate interests, because we sell alcohol and need to take reasonable steps to make sure our products are not sold to anyone under 18.

Sending marketing emails

We use consent, or another lawful basis where permitted, so that we can send updates, offers, and news to people who have chosen to hear from us.

Website analytics

We use consent where required for non-essential cookies. We may also use legitimate interests to understand and improve how our website performs.

Fraud prevention and website security

We use legitimate interests, because we need to protect our website, customers, payment systems, and business from fraud, misuse, or security issues.

Dealing with legal claims or regulatory requests

We use legal obligation or legitimate interests, where necessary, to respond to legal, licensing, regulatory, or official requests.

Our legitimate interests include running our business, responding to customers, improving our website, preventing fraud, protecting our legal position, and promoting our products responsibly.

Our website uses cookies and similar technologies. Cookies are small files placed on your device to help websites work, remember choices, and understand how visitors use the site.

We may use:

Necessary cookies
These are required for the website to work properly, including security, checkout, basket, and basic site functionality.

Analytics and performance cookies
These help us understand how visitors use the website, such as which pages are visited and how people move around the site.

Marketing cookies or pixels
If enabled, these may help us measure advertising performance or show relevant advertising on platforms such as Google, Meta, or TikTok.

You can manage cookie choices through our cookie banner or your browser settings. Non-essential cookies should only be used where the correct consent has been given.

We may share personal information with trusted service providers where necessary to run our website and business.

This may include:

• Squarespace, our website platform;

• payment processors, such as PayPal / Squarespace Payments

• delivery or courier providers, such as Royal Mail

• email and marketing providers, such as Squarespace Email

• analytics providers, such as Squarespace Analytics / Google Analytics

• advertising platforms, such as Meta / Google / TikTok, if used;

• accountants, bookkeepers, or professional advisers;

• regulators, law enforcement, licensing authorities, or other organisations where required by law.

We only share information where needed for the purposes described in this policy.

We only keep personal information for as long as we need it.

Typical retention periods are:

Contact form messages

We keep these for as long as needed to respond to your enquiry and manage any follow-up.

Order records

We usually keep order records for accounting, tax, legal, and customer service purposes.

Payment records

Payment records are kept by our payment provider according to their own retention rules.

Marketing subscription records

We keep these until you unsubscribe or ask us to delete them.

Cookie consent records

We keep these for as long as needed to manage and evidence your cookie choices.

Analytics information

Analytics information is kept according to our website and analytics settings.

Legal, licensing, or fraud-prevention records

We keep these for as long as reasonably necessary to meet legal, licensing, regulatory, or fraud-prevention requirements.

When information is no longer needed, we will delete it, anonymise it, or securely archive it.

Under UK data protection law, you may have the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete your information;

• ask us to restrict how we use your information;

• object to certain uses of your information;

• ask for your information to be transferred to another provider;

• withdraw consent where we rely on consent, such as for marketing emails.

These rights are not absolute and may depend on the circumstances. For example, we may need to keep certain information for legal, tax, licensing, or fraud-prevention reasons.

To make a request, contact us at:

info@wessexmeadworks.co.uk

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

We use trusted platforms and service providers to help operate our website, process orders, and manage payments securely.

No website, email system, or online service can be guaranteed to be completely secure, so please take care when sending information online.

We may update this privacy policy from time to time to reflect changes in our business, website, services, or legal obligations.

The latest version will always be available on this page. The date at the top of the page shows when it was last updated.

If you have any questions about this policy or how we handle your personal information, contact us at:

Wessex Meadworks
Whiteparish
Salisbury
SP5 2SF
United Kingdom

Email: info@wessexmeadworks.co.uk

If you are unhappy with how we handle your personal information, you also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.